RUBEN SEGURA
508.878.8763
PDF of resume
ruben@seguraconsulting.com
    

• Implementation of JIRA to track all issues pertaining to the software development lifecycle.
• Implementation of JIRA in both small environments with under 100 users and large, enterprise environments with over 10K users.
• Migration to JIRA from other issue tracking applications such as Bugzilla, Mantis, Request Tracker, PA World, and custom written applications.
• Integration of JIRA with repositories such as Subversion and Git to track all code changes.
• Integration of JIRA with Confluence for project collaboration
• Customized workflows to match current software developmnent lifecycle process.
• Customization of screens and custom fields to replicate portions of the client's previous software for better user acceptance.
• Integration of Crowd with Active Directory for “single sign on” of all Atlassian products.
• Extensive experience as a Certified AIX Systems Administrator, UNIX / Linux Systems Administrator, and Project Manager in a wide variety of business, government and non-profit applications.
• Extensive experience administering Web Application Servers (Apache Web Server, BEA Weblogic, IBM Websphere).
• Adept at communicating IT project requirements across organizational hierarchies and then overseeing the fulfillment of those requirements effectively, efficiently, on time and within budget.
• Excellent troubleshooting skills and an exceptional ability to interact with customers and co-workers regardless of their technical knowledge and/or background.

• Evaluated and repaired existing Atlassian Suite installation in preparation for upgrade.
• Evaluated existing JIRA instance and resolved performance issues.
• Evaluated existing architecture and implemented changes based on Atlassian best practices.
• Worked with engineering tools team to implement JIRA for agile development.
• Integrated the Rally connector so that defects can be tracked in both JIRA and Rally.
• Migrated a second version of JIRA into the main production version of JIRA.
• Integrated JIRA and Confluence as trusted applications.
• Implemented Crowd with Single Sign On for the Atlassian applications.
• Created new permission scheme so end users only see the projects they need to see.
• Redirected current URLs to exclude port numbers.
• Created a step by step guide to create a project in JIRA.
• Created document to help project leads manage a project.
• Integrated GreenHopper with JIRA and Confluence.
• Researched and installed third-party plug-ins for compatibility.
• Troubleshot issues pertaining to Confluence or JIRA or associated plug-ins.
• Modified all screens and add custom fields to better align with current process.
• This is an enterprise installation.

• Evaluated existing JIRA instance and resolved performance issues.
• Evaluated existing architecture and implemented changes based on Atlassian best practices.
• Integrated JIRA and Confluence as trusted applications.
• Implemented Crowd with Single Sign On for the Atlassian applications.
• Created new permission scheme so end users only see the projects they need to see.
• Redirected current URLs to exclude port numbers.
• Created a step by step guide to create a project in JIRA.
• Created document to help project leads manage a project.
• Integrated GreenHopper with JIRA and Confluence.
• Researched and installed third-party plug-ins for compatibility.
• Modified all screens and added custom fields to better align with current process.
• Customized workflows to better match the current software development lifecycle.
• Created new projects for Change Management and Help Desk.
• There are approximately 20,000 JIRA users at Barrick Gold.

• Evaluated existing and separate Atlassian Suite installations in their Maine, Portsmouth, and Connecticut offices in preparation for complete upgrade and integration into one installation.
• Migrated from Progress RDBMS to MS SQL Server 2008.
• Implementation of Rapid Boards for cross project wallboard views.
• Integrated JIRA with Confluence, Fisheye, Bamboo, Crucible and Crowd and upgraded all to the latest version.
• Researched and installed third-party plug-ins (11) for compatibility with upgraded versions.
• Modified all screens and add custom fields to better align with current process.
• Customized workflow to match current software development lifecycle.

• Participated in requirements analysis with managers, development teams, project managers, QA team, systems administrators and other agile team members to determine Hasbro’s IT infrastructure and software development lifecycle (SDLC).
• Evaluated existing JIRA Implementation and recommended best practices on its future configuration based on meetings with and feedback from team members.
• Integrated Confluence with JIRA. Recommended and installed plug-ins to provide an optimum user experience.
• Installed, configured and customized Bamboo for build automation, release management, and continuous integration.
• Installed, configured and customized Fisheye to provide real-time notification of code changes.
• Evaluated existing Subversion installation and verified its integration with JIRA.
• Modified all screens and added custom fields to better align with current processes.
• Customized workflow to match Hasbro’s software development lifecycle.
• Installed, configured and customized Greenhopper. Recommended and installed plug-ins to create agile wallboard for sprint planning.
• There were approximately 1,000 JIRA users at Hasbro.

• Designed, installed, configured, and Implemented JIRA to track all issues pertaining to SDLC.
• Created projects for Incident Management, Problem Management, Configuration Management, Change Management and Release Management as the initial core projects.
• Created user friendly dashboards and calendar views through the use of plug-ins.
• Created Production, Development and Test environments for ongoing development of new projects and continuous improvement of current projects.

• Designed, installed, configured, and Implemented JIRA to track all issues pertaining to SDLC.
• Customized JIRA to meet current build practices and installed plug-ins and gadgets for integration with existing enterprise applications.
• Developed and built numerous workflows to integrate with existing management processes.
• Installed and configured the Subversion plug-in for JIRA.
• Developed JIRA plug-ins to meet existing reporting requirements.
• Created Production, Development and Test environments for ongoing development of new projects and continuous improvement of current projects.
• Utilized Visio and process integration methodologies to translate process flows into functioning JIRA workflows.
• Trained staff, through the use of videos and training sessions, for their utilization of JIRA.
• Integrated JIRA and the existing version of Confluence with document integration.
• As Walgreens was undergoing a major eCommerce rebuild, I was invited to participate in the early stages in order to integrate JIRA into the current process.
• There were approximately 800 global JIRA users at Walgreens.

• Team lead for upgrade project of JIRA and Subversion.
• Upgraded JIRA from version 3.5 to 3.13.
• Created upgrade documentation including a project plan, test plan, test scripts, and all SLC documentation in use at major pharmaceutical company.
• Built application on development server, then migrated application and test data to test servers in a high availability environment.
• Application build and configuration of Apache/Tomcat and Oracle JDBC connections.
• Installation included installed plug-ins, customized workflows, and migration of data from XML backup and attachments.
• Completed project by creating RPM package with documentation for deployment to production servers.
• Upgrade of Subversion from version 1.4 to 1.5 including installing application on development server. Then installation of application on test servers in a high availability environment.
• Creation of script to dump Subversion repositories to dump files and load repositories into upgraded Subversion.
• Worked with other senior technical staff and management teams in architecting technical solutions as needed and both participated and led project team for JIRA and subversion upgrades.

• Audited system efficiencies. Recommended and implemented changes to the existing technology infrastructure by eliminating obsolete technology, created reliable backup and recovery processes; optimized server performance; developed a integrated, scalable web and database server architecture.
• Performed ongoing application support for production servers by diagnosing and resolving issues, configuring, patching, and installing custom developed and 3rd party package applications and upgrades, and evaluating and recommending options for improving performance, maintainability and operability.
• Responsible for IT infrastructure, including the administration of VMware, Red Hat Enterprise Linux, HP-UX and Sun Solaris servers.
• Responsible for troubleshooting all build related issues including server related, database related, or source code and control system related.
• Provided technical support for senior hardware and software engineering teams.
• Recommended and directed projects requiring complex technical decision making.
• Responsible for 30 virtual machines running various versions of windows and Linux.
• Created new server cluster and replication to accommodate company split (Vanguard split from its parent company which was an off-shoot of Motorola).
• Performed split of company data prior to the sale of one of the company’s business units.
• Provided support including modifications to DRCS (documentation reversion control system), IPT (integrated process tools), Patch Tracker, and SCCS (source code control system) so they could run in new environment.
• Maintained internal websites, modifying Perl code, mySQL scripts, including Active Directory authentication.
• Performed migration of data from NAS (NetApps) appliance to EMC Clarion storage array.
• Created new data structure to resolve permissions issues and security problems.
• Improved system performance and security by creating a tiered permission structure and reducing the number of admin users in various systems from over 4 thousand to approximately 200.
• Created BASH and/or Perl scripts for database connectivity and to retrieve data (MySQL, Oracle) from different sources.
• Extensively created both Shell scripts and used command line utilities for server configurations and modifications.
• Created new Samba file sharing system for easier access for the Engineering team.
• Created Unix print queues to replace obsolete and inefficient print processes.
• Implementated open source monitoring software for event notification of critical systems.
• Assisted our Development Team with the implementation of Atlassian’s JIRA, Confluence, and Crowd applications.
• Administered our installation of Atlassian’s JIRA, Confluence, and Crowd applications.
• Negotiated best-price technology purchases. Reviewed and renewed service-level support agreements.
• Researched and evaluated new technologies in an on-going basis for improved efficiencies.
• Documented new policies and procedures based on the changes I implemented; implemented cross-training between IT, Development, and Engineering teams.

• Recommended and created the “After Hours” group, an hourly billable plan which offered technical services after normal business hours.  This allowed customers to perform required maintenance and upgrades without disrupting their normal business hours. Resulted in new revenues for Intuit and this service eventually expanded to other areas of the company.
• Remote administration of approximately 650 IBM systems ranging from small to enterprise-sized clients with the following responsibilities:
• Provided 24/7 Crisis Resolution.
• Operated and tuned AIX systems, servers, and related components to ensure high levels of availability and security of the supported business applications.
• Troubleshoot down systems quickly and methodically to complete problem resolution.
• Collaborated with IBM support personnel to resolve hardware + software issues with our client’s IBM pSeries servers.
• Assisted Systems Level 2 Administrators in both AIX and UniVerse.
• Created KSH (korn shell), BASH scripts for automating routine system administrative tasks.
• After Hours responsibilities included:
• Technology Level Upgrades for AIX 5.2 and 5.3
• Maintenance Level Upgrades for AIX 4.3 and 5.1
• System firmware upgrades
• Microcode upgrades on all internal system components and IBM disk arrays
• File system recreation to overcome NBPI limits
• JFS log increases
• Upgrade of VSI-FAX and UniVerse software
• IBM hardware implementations
• Installation, setup, and configuration of POWERCHUTE software
• UPS testing and replacement
• AIX Security Hardening
• Configuration and setup of failover servers
• Documentation of all tasks for clients billing
Execute new server migration by performing the following:
• Setup tape Drives: External LTO drives, Internal SCSI drives
• Setup Storage Area Networks (IBM FastT)  / SCSI Arrays 
• Setup Modems / TTYs / Concentrators
• Setup IBM RANs / Network Serial / DIGI devices / Micoms
• Setup Power Management Software / APC PowerChute 
• Setup Samba - Windows Direct Integration
• Setup Outbound Email / SendMail 
• Setup Unix printing
• Setup of all system users
• Installation of UniVerse database
• Migration of all client data
Monitor system storage via:
• Storage Area Network administration (IBM FastT)  / SCSI Arrays 
• Monitoring file systems and allocate space as requires
• Monitoring total storage use and determine future growth needs
• Monitoring error report for any disk errors or possible disk failures
Perform AIX operating system upgrades:
• New and complete system installs
• Migration, Preservation, and Data upgrades
Provide emergency response to down systems including:
• Full system restores
• Restore operating system from MKSYSB
• Recreate all users if MKSYSB is not current
• Restoring all data from data backup
• Bringing systems back online and operational
• Interface with client throughout outage to keep apprised of the situation

• Administered and maintained one Control Workstation (CWS), three Hardware Management Consoles (HMC), and four IBM pSeries servers with 28 partitions.
• Installed, upgraded, tested, administered, and supported AIX systems.
• Installed, configured, and monitored Veritas backups; performed file restoration and recovery.
• Installed, configured, programmed, maintained, and updated code requirements of system enterprise asset management tools.
• Analyzed requirements; prepared, tested, and debugged programs to perform backup and restores.
• Modified space usage on the EMC disk array.
• Installed and configured LUNs and allocated space to the server on EMC disk array.
• Analyzed data obtained from system to develop strategic plans for capacity monitoring and determining need-to-move resources.
• Managed new and updated software migration projects.
• Consulted and assisted database administrators to determine and resolve system-related database problems.
• Monitored the system to determine performance issues; developed and implemented performance improvements.
• Oversaw the Tivoli Storage Manager and CA Unicenter environments.
• Collaborated with Oracle, Forte, Actuate, AHD, and MQ Series developers and administrators to insure system reliability and availability.
• Installed, updated, and maintained Tivoli server and client environments.
• Lead administer for Tivoli server migration from version 5.1 to version 5.3.
• Actuate Administrator for all Actuate upgrades and migrations.
• Initiated all product changes to Actuatereporting software to facilitate key information retrieval.
• Installed Apache/Tomcat and administered LAMP servers.
• Modified CGI scripts so that Apache was compatible with Actuate application.
• Created scripts for pager notification in the event server went down.
• Monitored server for instances of Oracle and Actuate upgrades that caused conflicts with Apache Tomcat.
• Verified SQL connection strings to the Oracle database.  

• Supported and maintained the personal computers, servers, printers, and peripherals related to local area hardware and LAN software.
• Monitored and managed network operating systems.
• Performed hardware and software installations.
• Responsible for the mapping and networking of software.
• Installed and maintained communication connections between servers, mainframes, workstations, printers, hubs, routers, and modems.
• Trained staff in the use of personal computers and agency software with a view towards enhancing the staff’s computer literacy.
• Enforced hardware and software standards as necessary to assure the successful client server configurations.
• Maintained software and hardware documentation for 100+ client and server systems.
• Performed network analysis and troubleshooting functions.
• Assumed personal responsibility to maintain technical proficiency.
• Responsible for inventory control and asset management functions.

• Computer consultant for small businesses and individuals.
• Provide pro-bono computer network and repair services for local non-profits.

REFERENCES ARE AVAILABLE UPON REQUEST